1 hour ticket response
Timely assistance is our paramount duty and that is the reason why we’ve got a team of well–trained techs who are ready to provide a quick solution to any question that you might possibly have. Just post your support ticket from the Control Panel and we will reply back to you within one hour in the worst case scenario. Actually, we work hard and aim for a twenty–minute client support ticket response time.
A Top–Quality Client Support Service
Our help desk support team representatives have substantial experience in the shared web hosting plans sphere and are skillful enough to find a prompt answer to your problem. If, however, the case at hand is not within the competence of a customer support engineer, the tech support ticket will be sent to a programmer or administrator for further assistance.
An Easy–to–Navigate Help Center Section
To help you get a quick hint on how you can use a given service, we have integrated a truly intuitive Help section in our Control Panel. You can browse through a vast collection of web hosting account management articles and website management articles, have a glance at our F.A.Q. archive or check our educational video tutorials.