Technical Support Channels
A 1–Hour Response Guarantee
All your support requests will be replied to in no more than 1 hour after the trouble ticket or e–mail has been received. If your issue needs further assistance from a sysadmin, we will forward the trouble ticket or the email to the person on duty then leave a comment to let you know that more time will be required for discovering the best solution. If you make use of our Managed Servers package, all of the server management tasks included there will be completed whenever you desire.
An Excellent Help Desk Service
- We’ll be online for you 24/7 to respond to any inquiries that you may have related to our Control Panel or any of the applications that we have installed for your convenience on the dedicated hosting server. In case you also require assistance handling server admin procedures, you can examine our Managed Servers package, which includes data backup storage space, OS updates on a weekly basis, server monitoring and rebooting services, plus installation and problem troubleshooting services.
A User–Friendly Help Section
Every dedicated web hosting plan includes our cost–free Control Panel, which offers a circumstantial knowledge base plus a collection of step–by–step video tutorials. Whenever you require assistance with the Control Panel, just press the Help or Videos buttons in the top right corner.