Being able to get in touch with your shared web hosting company whenever you have any sort of questions or encounter any problems is quite important and how fast they'll reply and take action is usually essential, especially if your website is business-oriented, as more downtime can often mean losing potential customers. The support options are also a way to distinguish actual suppliers from resellers. The latter typically respond just to emails or support tickets and you will have to wait for a whole day or even more in order to get an answer. If the trouble involves several replies, you'll end up losing a few days to have a simple problem solved. Using a legitimate and reputable web hosting provider, you should be able to get in touch with the support anytime and get an instant reply whatever the problem or the question is - pre-sales, customer or tech one.
24/7 Customer Support in Shared Web Hosting
We acknowledge the importance of receiving assistance promptly, that's why our shared web hosting services come with 24/7 tech support and various ways of contact. If you do not have an account yet, you can phone us or take advantage of our live chat and chat with a live agent, to learn more about our services or check if our servers meet the system requirements for your web sites. In this way, you'll never end up purchasing a service which you cannot use. In case you already have your account with us, you can also open a support ticket from the Hepsia hosting Control Panel in the event that the issue is entirely technical or it requires further investigation. Unlike the majority of suppliers out there today, we respond to all the tickets within 1 hour, so you won't have to wait for a whole day. Our support services can be accessed day and night, even during official holidays.
24/7 Customer Support in Semi-dedicated Servers
We know how crucial it is to get well-timed support, especially if your site is not working properly for whatever reason. All our semi-dedicated plans feature 24/7 customer and technical support, thus in case something happens, you can use plenty of ways to contact us - phone line with a couple of local numbers worldwide, live chat, email messages and tickets. The first two choices are for pre-sales, billing and general matters, so in case you don't have an account yet, for instance, you'll be able to find extra info for our solutions, or we will help you with less complicated tech matters. The next two options are for solely tech matters or everything that is more time-consuming considering that it's more convenient to track the communication between you and our support crew. The guaranteed maximum answer time for them is just one hour, the actual one - 15-20 minutes, so you will not have to wait for a whole day in order to receive assistance like you may have to do when using the services of other providers.
24/7 Customer Support in VPS Servers
Each VPS server package that we offer includes 24/7 customer and technical support, which means that if you experience any problem with the pre-installed software on your machine or you have any kind of pre-sales or basic questions, you're able to contact us at any moment, even holidays and weekends. For your convenience, we provide different ways of communication - phone support with a couple of local numbers globally, live chat, e-mail messages plus a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex tech problems as it'll be much easier to keep track of what's going on. The maximum warranted reply time for all emails and tickets is one hour, but it hardly ever takes that long to get support. If you obtain the Managed Services upgrade that we provide, our administrators can also help you with any third-party software difficulties.
24/7 Customer Support in Dedicated Servers
We know how important it is to receive well-timed support in general, let alone if you operate an entire server, so each and every dedicated server that we offer features 24/7 support with one-hour response time warranty regardless of the matter. This service is free of cost for all issues with the server or the software that was installed by our administrators through the setup, so you are able to get in touch with us as many times as you need, even during holidays. You can either open a ticket from your billing section or you could send an e-mail message, and the actual reply time for either rarely exceeds 30 mins as we have admins available twenty-four hours a day. In case you require general info about our servers or you have a billing question/issue, you may also call one of the local telephone numbers we have on three continents or you can take advantage of our live chat service and speak with an agent online. For third-party software assistance, we offer you a Managed Services upgrade, which you will be able to add to your server package from your billing Control Panel.