Though this isn't the keyaspect to identify a trustworthy shared web hosting provider from a bad one and a reseller from a real provider, being able to call and talk with a live person is an indicator that you are not dealing with a one-person firm and that you can get in touch with somebody any time you're looking for help. The phone support for website hosting services may vary from basic to experienced, so the issues which can be resolved with a call vary based on the particular service provider. In the general case, these matters are simpler and feature billing or first level technical issues because more complex problems often require a support ticket where both you and the sysadmins can track the proceedings with a particular issue. Nonetheless, the option to phone call your service provider can save you lots of time and efforts for the multitude of tiny problems which may eventually appear when you manage your hosting account.
Phone Support in Shared Web Hosting
As we have live telephone support 14 hrs daily, you are able to contact us and talk with our customer support representatives to get more information about all shared web hosting plans that we provide and ensure that our servers meet the system requirements for your web sites prior to purchasing anything. For your convenience, we have phone numbers on three continents so that you're able to call the one nearer to you - in the U.S.A., the United Kingdom or Australia. If you're already a customer, you will be able to call us about general and billing matters, and about some technical ones. If the situation is strictly technical or it needs longer time to handle, you will have to use our ticketing system, that will enable both you and our technical support crew to keep track of the information provided by both sides.
Phone Support in Semi-dedicated Servers
We offer live phone support 14 hours per day as part of the support services for each semi-dedicated server package that we provide. As some issues are more complex and time-consuming, you will have to open a ticket if you come across such a problem, but for any general, billing or minor technical issues you can always call us and we'll assist you quickly to save you the time you will need to spend on creating a support ticket. Even if you don't have an account yet, you will be able to find out whether you can host your sites on our cutting-edge cloud platform or you're able to receive any other general info about our semi-dedicated services. We have local phone numbers in the United States, Great Britain and Australia as well as an international number, so that you'll be able to call the one which is closer to where you live.