If you’ve ever got any inquiries in regards to the web hosting service in general or you face a problem with your websites, you’ll need to touch base with the respective hosting provider’s client support team. It may not make a difference how swiftly they will answer when you've got a general enquiry, but an issue like a blundered web app update, for instance, may result in your website becoming damaged or unavailable on the web. And the longer you have to wait for the support team to lend you a helping hand, the longer the site will be offline. In case you offer goods or services online, any outage will affect your site destructively and you may lose existing or potential clients. Many hosting providers, chiefly resellers, handle e-mails and support tickets within 24 hours, but in the Internet space that is way too long, as customers will hardly ever come back to a site that is not working correctly over a prolonged time interval.
One-Hour Response Guarantee in Shared Web Hosting
Our shared web hosting plans
feature a one-hour response time guarantee, which goes to say that irrespective of what enquiry or complication you might have, we’ll always be there to assist you. As it is, it seldom takes more than 30 minutes to get a problem sorted out or a query answered, and this is valid for both technical and pre-sales matters. Our customer service team reps are available 24/7, even on weekends and official holidays, which goes to say that you’ll get timely assistance whenever you need it. We know precisely how costly time can be, so by the time we reply to your email or support ticket, we will have looked into the matter and, in case we haven’t figured out a solution, we will give you more details about what you need to do on your end, if the circumstances require it. With our support service, you can rest assured that there will be somebody to lend you a helping hand right away, whatever the hour.
One-Hour Response Guarantee in Semi-dedicated Servers
We promise that if you submit a tech support ticket from your web hosting Control Panel or write an email concerning your semi-dedicated server
, you will get an answer within 1 hour max. You can contact us at all times with regards to billing, technical or general issues and considering the fact that we will be at your disposal 365 days a year, you’ll always obtain assistance in no time. Depending on the particular question or issue, we’ll provide you with more info, eliminate the obstacle if it has been caused by something that is within our reach or inform you what actions to take in case you need to configure a specific setting for an application that we don’t have access to. You can just forget about waiting for a whole day for each single reply. In fact, in the majority of cases we respond to tickets and emails within twenty to twenty five minutes max.