A live chat is one of the channels of communication supplied by some website hosting suppliers as part of their support services. Determined by the company, the chat is used for pre-sales, billing and/or technical support. This method of contact is faster as compared to a support ticket and it makes it much more unlikely to misunderstand or misspell anything as compared to a call with a representative. Furthermore, if the problem that you have requires some time to be examined and taken care of, you're able to do something different meanwhile rather than just waiting, as you would have to do when you call. You can also take advantage of a live chat support service for free provided that you have Internet accessibility even when your hosting supplier is situated in a different country and they don't have a local telephone number that you can call.
Live Chat Support in Shared Web Hosting
As we consider the fact that a number of troubles are quickly resolved if you talk to a live person, we supply a live chat service for all of our prospective and current clients. Our chat is accessible every day and our customer support agents will assist you with a variety of questions and issues. In case you are not our customer yet, you can find out more about our shared web hosting plans and the web hosting platform in general in order to make sure that your web sites will work efficiently on our servers. In case you already have an account and you have some questions or you encounter any kind of issues with any of our services, you'll be able to get in touch with us through our live chat and we can provide the necessary details or assist you to troubleshoot the problem. You will need to open a support ticket for specific troubles which need more time or the assistance of a sysadmin, but for a variety of common issues you can get help on the spot.
Live Chat Support in Semi-dedicated Servers
The live chat support service that we provide is online every single day, even on weekends and holidays. It is the best way to learn more about our semi-dedicated plans in case you don't have an account yet or to get some issue resolved if you're a customer and our customer support representatives will help you instantly regardless of the time of the day you join the chat. In case you're hestitating which package is more suitable for your web sites, in case you need advice whether you should order a specific upgrade and how to obtain it or in case you've got problems setting up an email account on your computer system, you can get in touch with us and we will give you the needed info at once. The live chat is online even after our phone lines go off for the day, which means that if you have an account here, you can be certain that you'll always receive prompt help with any question or trouble that comes up.