A ticketing system is the most common communication channel that web hosting companies offer to their clients. It is most often part of the billing account and is the most efficient way to solve an issue that requires some time to examine or that has to be escalated to a server admin. In this way, all responses provided by either side will be kept in one location in the event that somebody else wants to work on the given problem and the info already exchanged in the ticket will be accessible to all parties. The negative aspect of using a ticketing system with most hosting platforms is that it is not part of the web hosting Control Panel, which goes to say that you’ll have to log in and out of at least two accounts in order to do a specific operation or to reach the hosting company’s client support staff. In case you would like to manage a number of domain names and each one is hosted in a separate account, you will need to use an even larger number of accounts simultaneously. Plus, it can take a considerable period of time for the hosting provider to answer your ticket requests.