A ticketing system is the most common communication channel that web hosting companies offer to their clients. It is most often part of the billing account and is the most efficient way to solve an issue that requires some time to examine or that has to be escalated to a server admin. In this way, all responses provided by either side will be kept in one location in the event that somebody else wants to work on the given problem and the info already exchanged in the ticket will be accessible to all parties. The negative aspect of using a ticketing system with most hosting platforms is that it is not part of the web hosting Control Panel, which goes to say that you’ll have to log in and out of at least two accounts in order to do a specific operation or to reach the hosting company’s client support staff. In case you would like to manage a number of domain names and each one is hosted in a separate account, you will need to use an even larger number of accounts simultaneously. Plus, it can take a considerable period of time for the hosting provider to answer your ticket requests.
Integrated Ticketing System in Shared Web Hosting
With a shared web hosting from us, you will never have to leave your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can effortlessly access any trouble ticket whilst you’re browsing your website files or fine-tuning different account settings. The ticketing system is being strictly monitored 24x7x365 by our client service staff members and the response time is maximum 60 minutes, but it rarely takes more than twenty minutes to get help. In stark contrast with some providers, we do not charge extra for using the ticketing system, so you can touch base with us as often as you wish and request information in relation to any billing or technical issue. Also, you can read a collection of articles, which will help you handle the most common difficulties yourself.
Integrated Ticketing System in Semi-dedicated Servers
We think that it is more efficient to manage everything from a single location, so we have implemented a trouble ticket system into the in-house built Hepsia hosting Control Panel, which is offered with each single semi-dedicated server plan. This will permit you to manage the correspondence with our customer service staff together with your semi-dedicated server, which means that you will not need to memorize an additional sign-in name for another interface. You will be able to post a new ticket or to check the status of an old one with less than a couple of clicks of the mouse while you are browsing the content within your account. Furthermore, you can search through older tickets using an intelligent search function or have a look at applicable help articles, which offer solutions to commonly faced difficulties. The built-in trouble ticket system is closely monitored 24-7-365 with the maximum response time being only one hour, so there’ll always be someone to help you.