Many users who begin using their first hosting account, or change companies, often have queries with regards to how certain procedures are performed or confront difficulties when setting up different things like emails, website settings, and so on. That’s why, lots of companies have prepared documentation with the most popular questions and issues so as to help their clients receive information swiftly and easily. Consequently, the customer care staff can dedicate more time to actual problems that particular clients may be encountering, as the solution for the smaller things will already be available online and clients will be able to easily tackle them without contacting the client service staff. Having detailed documentation is pretty important, particularly for new clients without any experience at all, as the hosting service entails plenty of functions and many individuals can get confused about what action to take. A good knowledge base can both help you do the procedures that you need and get to know how the web hosting service functions as a whole.
Extensive Online Documentation in Shared Web Hosting
Our shared web hosting
packages feature an in-depth knowledge base where you can find information about all the challenges that you may come across and their resolutions. You can discover how to set up and administer a mailing list, how to use an .htaccess file, or how to continue in case the settings of your email client are correct, but nevertheless you’re unable to send email messages, for example. We have done our best to be as exhaustive as possible and to cover all the available options in order to help you save time and effort and to offer you different solutions for every issue. The knowledge base comprises informative articles too – both general ones about the web hosting service as a whole, and more specific ones, which will help you get familiar with the features and functions of the Hepsia Control Panel. You can find relevant articles about particular features and functions in each Control Panel section, while if you prefer to check the entire collection of articles, you can visit the Help section.
Extensive Online Documentation in Semi-dedicated Servers
Our company’s semi-dedicated servers
include a comprehensive article repository where you can find any information that you might require about our hosting services or about the Hepsia hosting Control Panel that we are using. We have prepared it based on the feedback that we have gathered from our clients over the years and, as a result, our articles cover specific problems that you may come across and present the most efficient means of repairing them, for example getting an HTTP 500 error message or not being able to send emails from your desktop PC although you have the correct SMTP server settings. The articles are available in each single section of the Control Panel and you can check them at any given moment. They can help you widen your knowledge not only about our platform, but also about the hosting realm as a whole, as they contain elaborate guidelines and general information such as what cron jobs or file permissions are.